Managing Customer Violence Requires More Than a Talk About Robbery, Panic Buttons and Zero Tolerance
Friday, September 3rd, 2010The fact is violence generally occurs on a continuum. Having reviewed hundreds of incident intelligence from effectively every diligence sector, we find that incidents of violence, including imminent verbal threats or real physical assaults are all too often a result of unsafe choices made by employees at the early stages of customer/client escalation.
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